Processing time
Currently orders will take 2 weeks to process as every order is made to order.
Delivery time
Our delivery times are estimates only, not guaranteed and does NOT include the processing time (above). Once packages are sent to our shipping carrier, arrival times are out of our control and in the hands of the shipping service.
We are not held responsible for:
- Mistakes made by Australia Post/Sendle
- Wrong addresses given by customers
- Damage to orders by postal service
- PO Box issues
- Stolen packages after delivery
If you have a specific question in relation to your shipment, please contact us at hello@thebookmeadow.com and provide your order number.
AUSTRALIAN ORDERS
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
INTERNATIONAL ORDERS
The below timeframes are estimates only and will vary country to country. Please visit Australia Post's website for Standard and Express delivery times specific to your country here
Asia Pacific: 12-15 business days
US & Canada: 12-20 business days
UK & Europe: 12-20 business days
Rest of the world: 12-20 business days
Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
Tracking your order
You will be notified by email when your order has been dispatched. You will receive a tracking notification as well.
These emails may take up to 24 hours to appear in your inbox. If you're unable to locate your shipping notification emails please check your spam folder or contact us.
Track your order here: https://auspost.com.au/mypost/track/#/search
Duties and Taxes
You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs. Customers are liable for such charges and may be contacted by the local customs agencies directly to settle these charges.
Please note we do NOT pre-pay or cover these costs, have no control over these charges and are unable to advise what the cost would be as customs policies and import duties vary from country to country. To estimate these expected charges, please contact your local customs agency for details.
Failure to deliver/pickup
As the recipient, you will be responsible for any subsequent costs incurred for parcels returned to us due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres.
If you receive a collection slip in your letterbox, please pick up your parcel from the local post office ASAP to not risk it being returned back to us. Standard shipping fees will be incurred for any redeliveries.